Marcus Levy

I currently am in charge of the deployment and management of all Apple devices in the district, ensuring seamless integration and optimal performance for both staff and students. Leveraging Jamf Pro, I oversee the lifecycle of MacOS and iOS devices including automated enrollment, policy and profile management, application packaging and deployment, task automation, and inventory management.

I also assist in the day to day operation of network support for all devices, as well as support for the various hardware that is utiziled in the district. More recently I have been working on learning the ins and out of our infrastructure, learning how to manage users, printers, etc in Active Directory, PaperCut, Google Admin, etc.

In this role, I was responsible for providing level 1 support to customers, staff service technicians, and employees. This support included troubleshooting and resolving issues for Windows based devices, Office 365, Salesforce, JDE Enteprise, Vizor/Airwatch asset tracking, MFP, etc. I also assisted in the deployment of new hardware and software license as needed as well.

This was done utilizing our custome built knowledge base and ticketing system, Team Viewer for remote sessions, and Active Directory for user management.

In this role I was responsible for providing support and administration to a variety of clients in the Milwaukee area (some even as far as Boscobel, WI). This included support for Windows and Mac devices, a host of different printers/MFPs, and network devices such as security cameras, print servers, etc. I also assisted in training new technicians, answering escalated support tickets, and assisting in project work such as server migrations, network upgrades, etc.

Having never worked for an MSP before, I learned a lot about how to manage multiple clients and their needs, as well as how to prioritize and manage my time effectively.

Being my first role back into IT after a five year hiatus, I was the part time network support tech for the district. My responsibilites included providing support for staff and students devices. This included troubleshooting and resolving issues for Windows devices, Chromebooks, HP printers, Smartboards, etc.

I was also solely responsible for managing our Jamf Pro instance for all district iPads. This included app procurement and deployment, policy and profile management,

I started in the company as a hot line cook working part time while I was at Wauwatosa School District. I quickly was trained in all aspects of the kitchen and after a few years, I was offered the position of Sous Chef. My responsibilites increased to include ordering, menu planning for specials, and leading stations on busy nights of service. After a few years in this role, I was promoted to Chef De Cuisine, where I gained more responsibilites including inventory management, scheduling, and leading the kitchen in the absence of the Executive Chef. It was in 2019 that I was promoted to Executive Chef.

This role was a great learning experience for me as I learned how to be a leader and manage a team, as well as operations and project management. I also fostered many relationships with people that are still in my life today.